FAQ

ARKET ARCHIVE is a resale marketplace where you can buy and sell pre-loved ARKET products. It is powered by a service provider called Archive.

You are purchasing a pre-loved ARKET product from another customer who has decided to sell it. You can see their name in the listing. They are responsible for packing and shipping the item to you. The ARKET ARCHIVE team, powered by Archive, is here to answer any questions you have throughout this experience.

No. The ARKET ARCHIVE service is currently available to buyers in Sweden only.

Once you have received your order, please look it over carefully and ensure it is as described. If everything is ok, accept the order. If you have any concerns, please contact our ARKET ARCHIVE customer support team within three days of delivery.

If your item does not ship within six full business days of purchase, you will have the option to cancel and receive a full refund. For example, if an item sells on a Thursday, the first full business day is the next day. If your item never arrives, we will issue you a full refund.

If your item is damaged or in a different condition to how it was described in the listing, you have three days after receiving your item to request a refund. You can do this by contacting our ARKET ARCHIVE customer support team. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have six full business days to ship the item, after which you will receive a full refund.

All sales are final and returns are not accepted. However, you can always re-list the item for sale. In the event that a seller has misrepresented the item you purchased, you will have three days after receiving the item to notify us of the issue and request a refund.

ARKET does not guarantee:

The existence, quality or authenticity of the items advertised.

The truth or accuracy of sellers’ content or listings on the service.

The ability of sellers to sell items through the service and ship items within required shipping windows.

However, your purchases are protected when you shop with ARKET ARCHIVE. We will refund you if your item never ships or has been misrepresented by the seller.

Value added tax (VAT), when applicable, will be charged on items based on the type of item and the location of the buyer and seller.

ARKET ARCHIVE allows you to sell any ARKET item purchased after 2018. We do not allow the sale of items from other brands.

Find your item through our search page.

Check the condition.

Add photos of the item.

Set your price.

Preview and list.

No. The ARKET ARCHIVE service is not currently available to sellers anywhere outside of Sweden.

To find your item on the search page when you begin listing, you need your locate your product ID.

Your Product ID can be found on the care label of the item. In some items, the Product ID is referred to as "P/N". In items bought before 2020, the number you need is referred to as "P/N" and is not to be confused with the "ID" number.

If you have bought your item directly from ARKET, you can log in to your ARKET account view your order history to see the product ID's of your previously bought items. You can also find this in your email confirmation or on your physical receipt.

If you can't find your Product ID or if the search does not show any or the right results, please contact our customer service team and we will try to help you.

We will give you a price recommendation based on data about the item, including the type of item and its original price. You are welcome to adjust this price.

We only accept items that are in good condition. For example, we do not accept items that have major rips, stains or missing/broken buttons or zippers.

If you are selling a piece of clothing, ensure it is at its best condition and freshly laundered. Give shoes and bags a clean and make sure there’s nothing left in bags or pockets. Write a thank you note to your buyer to include in your package.

Choose packaging that fits the size and shape of your item, while ensuring it’s well protected.

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label or QR code via email. Pack your item(s) nicely and attach this label to your package or show the QR code at a PostNord service point to print the label. Drop it at the nearest PostNord service point.

Once your item sells, we will email you immediately with a shipping label or QR code. We recommend that you ship the item within three days of receiving this label or QR code. If you have not shipped your item within six full business days of receiving the label or QR code, the buyer will have the option to cancel their purchase.

You will be paid for your item after it sells. When PostNord tells us the item has been delivered, the buyer has three days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or as an ARKET.com voucher.

If you choose an ARKET.com voucher, you will receive 100% of the sale price of the item. If you choose cash, you will receive 70% of the sale price of the item. We partner with Stripe to securely issue payment directly to your bank account. To receive your cash payment, you will need to create a Stripe account using your address and date of birth. This information is required as part of Stripe’s mandatory identity verification requirement.

If you choose to redeem your earnings as an ARKET.com voucher, it can only be used for purchases directly with ARKET.com. This voucher cannot currently be used on the ARKET ARCHIVE site or in physical ARKET stores. Vouchers are valid 6 months from the issue date and are one time use only, which means they cannot be redeemed again after returning an order. Only one voucher can be used per order and they cannot be combined with any other discounts or promotions.

At the point your item sells, we will email you a pre-addressed PostNord shipping label to put on your package or a QR code to print the shipping label. When you scan the package at PostNord, we will send both you and the buyer an email with the tracking information.

If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example by failing to communicate damage, you will not be paid and the item will be returned to you.

Buying second-hand can be a way of reducing the environmental impact of our fashion choices. Partly, because there is no production waste tied up in the purchase of used clothes, and because it extends the lifespan of already existing clothes. Resale is one of several business models playing an important part in moving toward a fashion eco-system where resources are kept in use for as long as possible.

At ARKET, we want to inspire good choices and for our operations to be characterised by longevity at all levels possible. We want to encourage a circular mindset and serve members of our community, for whom buying second-hand comes as naturally as buying new.

Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.